A. Hours of Coverage and Response Times
Support Type | Hours of Coverage | Response Time |
Business Hours Support | Normal Business Hours | 2 Hours |
After Hours Support | Outside Normal Business Hours | 2 Hours (between 7am and 9 pm) |
A. Hours of Coverage and Response Times
Support Type | Hours of Coverage | Response Time |
Business Hours Support | Normal Business Hours | 2 Hours |
After Hours Support | Outside Normal Business Hours | 2 Hours (between 7am and 9 pm) |